Always Remember This: Unpleasant Encounters With Some People Do Happen, But Not As Often As The Pleasant Interactions With Others.

“[I]f we have a better memory

for bad interactions,

how come contact

nonetheless

brings us

closer together?

The answer, in the end, was simple.

For every unpleasant incident

we encounter, there are

any number of

pleasant interactions."

Rutger Bregman, Humankind, A Hopeful History,

Ch. 17: “The Best Remedy for Hate, Injustice and Prejudice.”

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The Value in Exercising Humility

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How People Approach Complexity in Negotiations & in Trials